CUSTOMER PROPRIETARY NETWORK INFORMATION POLICY
Intelegrated, LLC (“Intelegrated”) is committed to maintaining the privacy of its customers. Intelegrated is obliged to provide Customer with protections to certain information about how Customer uses its Services. However, that information can help us customize and improve Services Intelegrated offers to Customer.
In this section, Intelegrated describes what information Intelegrated protects and how it is protected.
As a customer of Intelegrated Services, Customer has the right, and Intelegrated has a duty, under federal law, to protect the confidentiality of certain types of Services, including: (1) information about the quantity, technical configuration, type, destination, location, and amount of Customer’s use of its Services, and (2) information contained on Customer’s telephone bill concerning the Services Customer receives. That information, when matched to Customer’s name, address, and telephone number is known as "Customer Proprietary Network Information," or "CPNI" for short. Examples of CPNI include information typically available from telephone-related details on Customer’s monthly bill, technical information, type of Service, current telephone charges, long distance and local Service billing records, directory assistance charges, usage data and calling patterns.
From time to time, Intelegrated would like to use the CPNI information it has on file to provide Customer with information about Intelegrated’s communications-related products and Services or special promotions. Intelegrated’s use of CPNI may also enhance its ability to offer products and Services tailored to Customer’s specific needs. Accordingly, Intelegrated would like Customer’s approval so that Intelegrated may use this CPNI to let Customer know about communications-related Services other than those to which Customer currently subscribes that Intelegrated believes may be of interest to Customer. IF CUSTOMER APPROVES, CUSTOMER DOES NOT HAVE TO TAKE ANY ACTION; CUSTOMER’S SIGNATURE ON THE SERVICE AGREEMENT SIGNIFIES CUSTOMER’S CONSENT THAT INTELEGRATED MAY USE AND DISCLOSE CPNI AS DESCRIBED HEREIN.
However, Customer does have the right to restrict Intelegrated’s use of Customer’s CPNI. CUSTOMER MAY DENY OR WITHDRAW INTELEGRATED’S RIGHT TO USE CUSTOMER’S CPNI AT ANY TIME BY CALLING (605) 782-9900. If Customer denies or restricts its approval for Intelegrated to use Customer’s CPNI, Customer will suffer no effect, now or in the future, on how Intelegrated provides any Services to which Customer subscribes. Any denial or restriction of Customer’s approval remains valid until Customer’s Services are discontinued or Customer affirmatively revokes or limits such approval or denial.
In some instances, Intelegrated will want to share Customer’s CPNI with its independent contractors and joint venture partners in order to provide Customer with information about Intelegrated’s communications-related products and Services or special promotions. Prior to sharing Customer’s CPNI with its independent contractors or joint venture partners, Intelegrated will obtain written permission from Customer to do so.
Federal privacy rules require Intelegrated to authenticate the identity of its customer prior to disclosing CPNI. Customers calling Intelegrated can discuss their Services and billings with an Intelegrated representative once that representative has verified the caller's identity. There are three methods by which Intelegrated will conduct Customer authentication:
1) by having the Customer provide a pre-established password and/or PIN;
2) by calling the Customer back at the telephone number associated with the Services purchased; or
3) by mailing the requested documents to the Customer 's address of record.
Passwords and/or PINs may not be any portion of the Customer's social security number, mother's maiden name, amount or telephone number associated with the Customer's account or any pet name. In the event the Customer fails to remember their password and/or PIN, Intelegrated will ask the Customer a series of questions known only to the Customer and Intelegrated in order to authenticate the Customer. In such an instance, the Customer will then establish a new password/PIN associated with their account.
NOTIFICATIONS OF CERTAIN ACCOUNT CHANGES
Intelegrated will be notifying Customer of certain account changes. For example, whenever an online account is created or changed, or a password or other form of authentication (such as a "secret question and answer") is created or changed, Intelegrated will notify the account holder. Additionally, after an account has been established, when a Customer's address (whether postal or e-mail) changes or is added to an account, Intelegrated will send a notification. These notifications may be sent to a postal or e-mail address, or by telephone, voicemail or text message.
DISCLOSURE OF CPNI
Intelegrated may disclose CPNI in the following circumstances:
Intelegrated uses numerous methods to protect Customer’s CPNI. This includes software enhancements that identify whether Customer has approved use of its CPNI. Further, all Intelegrated employees are trained on the how CPNI is to be protected and when it may or may not be disclosed. All marketing campaigns are reviewed by an Intelegrated supervisory committee to ensure that all such campaigns comply with applicable CPNI rules.
Intelegrated maintains records of its own and its joint venture partners and/or independent contractors (if applicable) sales and marketing campaigns that utilize Customer CPNI. Included in this, is a description of the specific CPNI that was used in such sales or marketing campaigns. Intelegrated also keeps records of all instances in which CPNI is disclosed to third parties or where third parties were allowed access to Customer CPNI.
Intelegrated will not release CPNI during Customer-initiated telephone contact without first authenticating the caller's identity in the manner set-forth herein. Violation of this CPNI policy by any Intelegrated employee will result in disciplinary action against that employee as set-forth in Intelegrated’s Employee Manual.
BREACH OF CPNI PRIVACY
In the event Intelegrated experiences a privacy breach and CPNI is disclosed to unauthorized persons, federal rules require Intelegrated to report such breaches to law enforcement. Specifically, Intelegrated will notify law enforcement no later than seven (7) business days after a reasonable determination that such breach has occurred by sending electronic notification through a central reporting facility to the United States Secret Service and the FBI. A link to the reporting facility can be found at: www.fcc.gov/eb/cpni. Intelegrated cannot inform Customer of the CPNI breach until at least seven (7) days after notification has been sent to law enforcement, unless the law enforcement agent tells the carrier to postpone disclosure pending investigation. Additionally, Intelegrated is required to maintain records of any discovered breaches, the date that Intelegrated discovered the breach, the date carriers notified law enforcement and copies of the notifications to law enforcement, a detailed description of the CPNI breach, including the circumstances of the breach, and law enforcement's response (if any) to the reported breach. Intelegrated will retain these records for a period of not less than two (2) years.
NOTIFICATION OF CHANGES TO THIS POLICY
If Intelegrated changes this CPNI Policy, Intelegrated will post those changes on www.intelegratedllc.com or in other places Intelegrated deems appropriate, so that Customer can be aware of what information Intelegrated collects, how Intelegrated uses it, and under what circumstances, if any, Intelegrated discloses it. If Customer decides to continue receiving its Services after Intelegrated makes any changes to this the CPNI Policy, Customer shall be deemed to have given express consent to the changes in the revised policy.